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Seller Profile: TechnoDeals USA

TechnoDeals USA

At TechnoDealsUSA, we serve the IT industry in providing the best in new, used, and refurbished server parts at low prices. We are suppliers for bulk purchases, but we also are here to serve your company after a hard drive in your eight-year-old server dies. We pride ourselves on our extensive catalog of parts from all different IT companies such as HP, IBM, DELL, SEAGATE, WESTERN DIGITAL AND HITACHI.

In 2002 we started as a cold call B2B business selling server parts with the goal of growth. It took a lot of hard work to get us from a three-person family business to a growing company. An idea meritocracy is what I think has been leading our growth in this field. The main thing we have grown to focus on throughout at the time is excellent customer service but also fast, safe shipping.

We aim for transparency with the condition of our products which is why we make sure our server parts have been tested but also offer a 30-day warranty on our products, and 100% Satisfaction Guarantee with a hassle free return.


Our customer's support staff are here to answer your questions and to assist you with your orders and delivery of your products. Please do not hesitate to contact us for any inquiry you may have.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

TechnoDeals USA Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from TechnoDeals USA
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by TechnoDeals USA
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, TechnoDeals USA will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by TechnoDeals USA.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. TechnoDeals USA will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 178 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Brian S.

4 out of 5 eggs Great HDD's...

@ a great price... I my only regret, I didn't get a couple at that price...

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  • Keith S.

4 out of 5 eggs Exceptional

Hard drive was as advertised and worked adequately.

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  • Randy W.

4 out of 5 eggs Defective product / No response from sell

- Refurbished 8tb WD gold HD - Shipped DOA - No response from seller Very disappointed!

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  • wayne b meier

4 out of 5 eggs Toshiba is the best drives by far!

I am never disappointed in any drive I buy from Toshiba, the quality is unsurpassed.

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  • Anonymous

4 out of 5 eggs Sent different part number and did not respond to messages

The wrong part number was sent and required alterations to make work after there was no response from the seller on sending the correct part number. Buyer beware.

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  • Anonymous

4 out of 5 eggs Good customer service

Have ordered these Seagate ST2000DM001 2TB drives in the past and there's all still working well. Got a bad one with a gazillion bad sectors this time but TechnoDealsUSA was prompt in issuing the RMA label and in making the refund. Have ordered additional drives from them in hopes this was just a one off.

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  • Anonymous

4 out of 5 eggs Exactly right

Four eggs only because no customer service experience. Ordering, shipping, packaging, product perfect. The drive received is a perfect upgrade/replacement for a legacy Dell Optiplex 755 internal HDD. Received drive manufactured in 2012 was in mint condition, very well packaged.

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  • Anonymous

4 out of 5 eggs Not what you used to be

Wish I could trust newegg but you have made it too difficult on me. Give us a simple, one time setting, to only view items sold by newegg directly... why is that such a difficult thing? Because you want us to get confused and order from third party providers to help boost that rotten consumer experience. Customers like me would love to buy from you on a regular basis but you refuse to provide the tools that help us shop the way we want.

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  • Anonymous

4 out of 5 eggs Great hard drive

Arrived on time.drop in upgrade for my lorex camera system.

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  • Anonymous

4 out of 5 eggs Clueless

I ordered Toshiba Enterprise 12tb hard drives for my NAS. The items that I received was Dell 12tb drives that were meant for servers. The thing that was even worse was that the drives had been refurbished! There is no way a business would keep brand new products in the same place as refurbished products. To send the wrong vendor items, in addition to the items not being new does not lend this to being an honest mistake.

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Seller Profile: TechnoDeals USA