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Seller Profile: Tekswamp

Tekswamp

We started working at Newegg Marketplace in 2021.

We ve been in refurbishing electronics business for 10+ years. We are working hard and trying our best to have the lowest pricing and highest quality possible. While doing business we always maintain a high reputation and hold high quality standards.

With over ten years experience in refurbishing electronics, the TeKswamp company continues to excel as the premium source for buying used quality reconditioned high tech electronic equipment.

Today, due to the high demand for quality home and business entertainment equipment, TeKswamp has become one of the USA's leading source for quality brand used and refurbished Home Theater Projectors at ultra-competitive prices.

Why buy from us? Extra special attention is spent by TeKswamp Technicians to insure that every used projector is Professionally Refurbished as necessary and in Superb Working Order. The internal optic and all internal components are cleaned to provide the very best image and the best working used projector possible. Apart from the minor cosmetic marks typical of a used projector, TeKswamp provides all of its customers with truly amazing deals!

Thank you for choosing TeKswamp for all of your Home Theater needs.

The TeKswamp Team

Return Policy

Standard Return Policy

  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Tekswamp Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Tekswamp
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Tekswamp
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Tekswamp will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Tekswamp.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Tekswamp will refund back to your method of payment.

Restocking Fees and Return Shipping Labels:
Tekswamp can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 38 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs I got the wrong item

This was not the right item

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  • Joseph Pryor

4 out of 5 eggs Happy Camper

I couldn't find the power supply cord for my 12 year old TV. I looked for a replacement and NEWEGG was the only source for a exact replacement. All others said they guaranteed their product even though it may look different from what is on their website. No description of what might come. NEWEGG was the only source that provided accurate details and photos of the item I was looking for. TWO THUMBS UP!!!

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  • Brandon Moore

4 out of 5 eggs Power supply with no power

The listing said the item was tested which seems to be nothing more than a lie but I should have known with a 4.2 seller rating. I tested this against a cheap power supply from the jungle site which produced 9.18 Vdc. I used a calibrated Fluke 87 so I know its not my equipment. I bought this to have as an original power supply for a Sony D-25, given this isnt what they came with, it was a Sony branded supply. I would avoid this seller.

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  • Anonymous

4 out of 5 eggs Great customer service

I ordered a replacement power adapter with cord for my laptop. I got my order pretty quickly, but unfortunately, the power cord was wrong and would not work with the adapter! Tekswamp sent a replacement power cord, no problem. However, it was the wrong cord again, oh no! Third time was the charm, and now my the adapter and cord are powering my laptop. Thank you for your help!

Tekswamp Response:

Thank you for your feedback!

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  • Andrew R.

4 out of 5 eggs Hitachi Short Throw

Id say the projector is probably better than expected! Very nice picture and definitely a short throw!!

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  • Anonymous

4 out of 5 eggs

Original part was incorrect, honest mistake. However, they were quick to remedy the problem without hassle.

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  • Anonymous

4 out of 5 eggs Quality item

I bought this item at 1/4 of a brand new one. It works perfect some marks on the top(it was used). Worth the $400 definitely not worth the $1,300 brand new.

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  • Anonymous

4 out of 5 eggs just didnt fit

i ordered and it was delivered promptly, but it was the wrong power adapter... so disappointed...had the right outputs and everything, but the connector was the werong size

Tekswamp Response:

Thank you for your message. We apologize for any inconvenience caused. Sometimes errors occur when sending.

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  • Jonathan Burnett

4 out of 5 eggs Great reseller!

Prompt delivery of the product that came exactly as described!

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  • Jordin

4 out of 5 eggs

I don't know if I would recommend this company to anyone, when I contacted them about the power cord being missing, I was told that was intentional as they don't provide it. When I voiced concern about it not being in the listing title or description, I was told "they" didn't compile the listing, and had no control over that. A powered docking station should come with a power cord. If it doesn't, it needs to be properly labeled in the post title or description. I don't believe in using one or two stars unless it's almost a complete rip-off, and this was not, if I were to recommend this seller to anyone, I would just give them the advice to pay less attention to the post and more attention to what is photographed as that is what matters according to their support team.

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Seller Profile: Tekswamp