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Teleconnect Direct
TeleConnect Direct Inc. was started in 1999 by Kyle Urmann to provide the best phone system sales and services to the business community in and around Atlanta, Georgia. Teleconnect Direct Inc. quickly diversified into selling our top quality business phone systems and equipment nationally and online as we can offer tremendous savings opposed to the traditional sales of local vendors equipment pricing. Our equipment installs without trouble and functions trouble-free instantly and for years. Our guarantee to you is a top quality product and superior service at the most competitive prices in the industry. Below are some common questions and answers regarding our products and services.
Our Services
A business phone system is your connection to the world and we know how important your business and customers are to you. That’s why we only sell the best, most reliable products and properly implement them. We stand behind all of our products and all of our work 100% with support available 24/7 . We have been sellers of systems for small business for ten years and count many large and small businesses as our loyal customers. Our business phone system sales and service is second to none. Our goal is to provide our customers with the best possible solutions and pricing for their needs and to provide unparalleled customer service and attention.
As an Independent Distributor of Telecom Equipment, Teleconnect Direct Inc. is able to offer the best values and equipment on the market, not just products from one manufacturer. We believe in selling only the best telephone equipment and providing the best support possible. We are very proud every time we make another lifelong customer.
Return Policy
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 60 days
- Restocking Fee: 0.00%
RMA Policy
Teleconnect Direct Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Teleconnect Direct
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg
Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Teleconnect Direct
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Teleconnect Direct will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Teleconnect Direct.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Teleconnect Direct will refund back to your method of payment.
Restocking Fees and Return Shipping Labels:
Teleconnect Direct can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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