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Seller Profile: The Best Part Inc.

The Best Part Inc.

Welcome to The Best Part, Inc.



With over 30,000 different spare part SKUs in our warehouse and the skilled technical and sales staff to assist you,

we’d like to invite you to rely on us today.



Our Promise of Excellence:

· No questions, no nonsense same day shipping on 99% of all orders placed until 5:00PM CST Monday - Friday.



· We only sell genuine OEM replacement parts – no generic or inferior components.



· We offer a minimum 90 day warranty on all parts sold – with extended warranty options of 6 months and 1 year available at checkout.



· Extensive company-wide technical knowledge: Our sales, support, warehouse and RMA personnel are cross trained with our technical staff allowing us to grow our collective parts intelligence beyond the competition.



· Fluid internal communication between all departments allows us to swiftly identify any technical issues that may arise both before and after your replacement part is ordered.



· Our Order Fulfillment Team reviews each order for errors or potential compatibility issues. While we believe that the customer is always right, occasionally an erroneous zip code is entered or an incompatible part is ordered; we do our best to identify these errors and review them with you before your order has shipped.



· Our Product Sourcing Specialists offer you the intelligence of over 70 years combined industry experience and thousands of suppliers worldwide to find even the most obscure part quickly.



· Our Shipping Experts methodically review each order for potential errors, and pack each order using the latest anti-static handling systems to insure your part(s) arrive safely.



· Our Reverse Logistics Team optimizes the returns process to eliminate time consuming delays typically involved when an incorrect or defective part is received.



Rely on the Best Part, Inc. today –

Our goal is your complete satisfaction.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 0.00%

RMA Policy

The Best Part Inc. Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from The Best Part Inc.
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by The Best Part Inc.
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, The Best Part Inc. will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by The Best Part Inc..
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. The Best Part Inc. will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 57 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

User friendly web site. Great price. Great delivery time. Exactly the right part. NICE

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  • keith t.

4 out of 5 eggs DOA

I pulled the old unit out of the computer and installed the "new" replacement. It produced less power, the computer could not even fire up to check bootstrap.

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  • Anonymous

4 out of 5 eggs Ridiculously Slow Shipping

Not recommended. Better off with another online service such A_ _ z_ _ or W_ _M_ _ t. Painfully slow shipping...9-14 days to ship a basic dell computer power supply. Never again!

The Best Part Inc. Response:

I am so sorry! It looks like this was misrouted around the country. I wish we knew sooner, we could have reshipped. Glad it finally arrived, sorry about the shipping issue!

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  • Anonymous

4 out of 5 eggs Excellent

Power supply came as advertised and delivered early. Thanks

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  • Anonymous

4 out of 5 eggs Worked as advertised

Product was brand new even though long discontinued. Worked perfectly.

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  • Anonymous

4 out of 5 eggs

great shipping and return policy

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  • David L.

4 out of 5 eggs Not as advertised!

Motherboard BOXD945GCZL came with No Driver Disk Software. No Disk Rear I/O Panel Shield. No IDE/PATA Cable. No FDD Cable. No 2 x SATA Cable. Please donot buy from seller 'The Best Part Inc.'

The Best Part Inc. Response:

I am so sorry to hear you didn't have a perfect experience. Our goal is to have 100% satisfaction. Our contact information was in the box as well as the ability to contact us through newegg. Please contact us so we can resolve this issue for you. Thank you! The Best Part Inc 866-371-7278

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  • Anonymous

4 out of 5 eggs Missing Hardware

The captive screws that secure the signal cable were missing. Fortunately I had some extras, but the monitor, as received, was not complete.

The Best Part Inc. Response:

I'm sorry if there was an issue with your order, but we respectfully ask for the chance to make it right before posting feedback (or after). Please reach out to us at 866-371-7278 anytime so we can look into the issue you had with your monitor.

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  • Disappointed

4 out of 5 eggs Did NOT work NO refund NOT good

Even though the item technically arrived on time it still took a long time by today's standards. It did not work and I returned it. I meticulously followed the return instructions including getting an RMA number and packaged it exactly in the same packaging that they sent it to me and returned it immediately. I have heard nothing and have NOT received a refund. NOT good.

The Best Part Inc. Response:

Hello, I am sorry to hear about your experience. Since you did not pay for shipping, we use USPS. That way we can offer a competitive price and not have to charge extra for shipping. However, at checkout you were given the option for UPS ground for only $9.00. As stated at checkout, our no cost to the customer shipping option can currently take up to three weeks. Since your item did arrive well before the three weeks, it was not really late. As far as the return, I see one was opened for you by one of our associates when you requested it. As of today, 6/18/2021, we have not returned the video card back. Once we do, you will receive a full refund. If you have tracking that shows delivered, please call us at 866-371-7278 Option 0 so we can look into it. As of today the card has not arrived back to us.

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  • Anonymous

4 out of 5 eggs The best Customer Service!

Ordered fan for my pc & got it on time but part was broke in 3-4 places. Called The Best Part Inc & explained problem & got the replacement in good time & better packaged. Will not hesitate to order from them again. Very happy customer. Thank you Best Part Inc

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Seller Profile: The Best Part Inc.