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Seller Profile: The Wireless Circle

The Wireless Circle

We believe that customers deserve a peace of mind with their purchase. We strive for excellence and are not happy until you are satisfied.
Through Online sales, we have provided our customers quality products at a tremendous value.
We want to continue to build relationships by offering even better deals.

Description:

The Wireless Circle has over 50,000 satisfied online customers. This positive experience has expanded our great service to corporate / Fortune 500 companies
In addition, we have 1000s of satisfied local customers and Retail businesses.

Basic Info:

The Wireless Circle was founded in September 2007, which is strategically located in Lombard, Illinois 60148.
We engage in selling Cellphones, tablets & their respective accessories. All products are backed up by either Manufacturer or Seller Warranty.
We have successfully managed to be awarded as Top Rated Seller and Featured Merchant on online marketplaces.

Contact Info:

Phone: +1 773 338 7105
Email: help@thewirelesscircle.com

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from The Wireless Circle
. Original Condition, no physical or Water damage with all accessories, manuals, warranty registration card, etc.
. Any new phone returned back as used with a sign of usage or with missing accessory is entitled to a 15% Restocking fees.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on a return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without a shipping charge, The Wireless Circle will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless the item was Defective. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent the product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. The Wireless Circle will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 624 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • FrankO

4 out of 5 eggs Really happy with the results.

Item arrived much faster than I expected. It was exactly as ordered.

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  • Mr. T.

4 out of 5 eggs RING Batteries

NEW at a better price than RING

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  • RISHITARAKESHWA T.

4 out of 5 eggs Great Customer Service by wireless was awesome

The product oneplus as such was disspointing. the firware of oneplus 9 had new release but the reality was if i had applied the new version it would ruine my phones 5g connectivty. whats is the point in buying new phone and not use its 5g feature because the software update would screw up the 5g. with bugs and issues. Very disappointing oneplus team.

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  • Bryce Yoder

4 out of 5 eggs Awesome

I ordered a phone for my mother, but it wasn't carried by her provider, although it was listed that it would work. Although the service provider was unreliable, this company was perfect. The people at Wireless Circle know how to do business!

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  • Robert T.

4 out of 5 eggs

I didn't expect much for the price. Very surprised to find out that this is a very nice phone. It has a good set of features and functions well, again for the price. The only complaint I have with the phone is the fingerprint reader is slow and doesn't always recognize my print. Also, I'm on T-Mobile network so the wifi calling feature doesn't work, but I expected that since my previous AT&T phone had the same issue.

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  • Demetrios C.

4 out of 5 eggs

Purchased an LG G8X. The box it came in looked authentic and had a sticker on one side that kept it closed. Unfortunately, it also allowed you to open it from the other side of the box without leaving any sign that it was previously opened. The cellophane protection around the phone had signs of dust and air intrusion so likely previously removed and replaced. No fingerprints or scratches though. The accessories were the correct ones and in brand new, untouched condition. This purchase was a gift to an older relative and I'm just hoping they can get a couple of years of good use out of it. I am grateful I was able to find this phone (with which my relative is familiar due to his wife having the same one) as it has been discontinued.

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  • Anonymous

4 out of 5 eggs Great Phone

I would recommend Top shelf for sure

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  • Chris B.

4 out of 5 eggs Great products fast service

I have bought five phones unlocked from Newegg in the past 10 years I don't see any reason to go anywhere else the prices are very competitive.Their service and delivery is very fast. I have also bought several other things aside from cell phones from Newegg.

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  • David S.

4 out of 5 eggs Item arrived on time and in perfect condition.

There were no problems with my purchase, and I received a prompt response from the seller to my follow-up question about the phone I purchased. The seller also included helpful and easy to understand instructions for getting my phone connected to my cellular service so that I didn't have to go to the local store.

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  • Ronan

4 out of 5 eggs Fast Delivery, product as described!

Decided to get a ROG Phone 5, and they had it for the cheapest price. I described the product and got the phone within my hands less than 24 hours after purchase! WHAT

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Seller Profile: The Wireless Circle