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Seller Profile: themaxmart

themaxmart

Max Mart LLC is a company that aims at offering quality IT products and valuable services to our clients. With over 12 years experience, we provide competitively priced computer hardware and IT solutions to customers like you. Our mission is to create and deliver comprehensive services and products to our clients by providing a wide range of product selections, from laptops to tablets, and from desktops to servers. All of the products we carry are from the world’s leading and most trusted manufacturers and backed by manufacture warranty.

We keep in-house inventories of all the products we sell. This allows our staff to make certain that the product is delivered to our clients in a timely fashion.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

themaxmart Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from themaxmart
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by themaxmart
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, themaxmart will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by themaxmart.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. themaxmart will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 76 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Ordered refurbished computer

Computer was as shown and advertised. Competative pricing. No real dealings with customer service yet

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  • Anonymous

4 out of 5 eggs

Refurbished to a 'T': completely as advertised; I'm very happy with this purchase.

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  • Anonymous

4 out of 5 eggs Well functioning refurbished laptop

I have been using my refurbished Lenovo laptop for a couple months and all has been working well. I have not needed customer service so I have no comments for them.

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  • Mike F.

4 out of 5 eggs Very responsive

The product was packaged extra secure and was received within three days. Very satisfied with everything thus far.

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  • Scott

4 out of 5 eggs Excellent Seller, Fast Shipper

I would recommend theMaxMart, Fast Shipper, the item was exactly as described.

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  • Anonymous

4 out of 5 eggs So far, so good!

I am not a particularly techy person, but I do work from home and desperately needed an upgrade with my computer. A friend helped me pick this one and I'm really happy with it. The seller delivered earlier than anticipated, it was safely and nicely packed, and I received everything I expected. Thanks!

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  • Thomas R.

4 out of 5 eggs Great refurbished laptop

I've been really enjoying my refurbished laptop from the Max Mart. Prompt shipping of the product just as described (like new). They also quickly responded to the ownership transfer inquire I initiated through Dell to take over the laptop's warranty, which I really appreciate. I would definitely use them again.

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  • Bob R.

4 out of 5 eggs

Its a christmas gift so i just wrapped, will know more when its opened and tried out. But so far so good.

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  • Anonymous

4 out of 5 eggs

Very happy with the speed of delivery and the products I received. Would definitely buy from again.

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  • Ryan W.

4 out of 5 eggs Great product.

The laptop was shipped in a well padded wrap and box. Made sure it wouldn’t get damaged in travel. The laptop works well no problems. My wife loves it. Looks brand new.

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Seller Profile: themaxmart