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Seller Profile: themaxmart

themaxmart

Max Mart LLC is a company that aims at offering quality IT products and valuable services to our clients. With over 12 years experience, we provide competitively priced computer hardware and IT solutions to customers like you. Our mission is to create and deliver comprehensive services and products to our clients by providing a wide range of product selections, from laptops to tablets, and from desktops to servers. All of the products we carry are from the world’s leading and most trusted manufacturers and backed by manufacture warranty.

We keep in-house inventories of all the products we sell. This allows our staff to make certain that the product is delivered to our clients in a timely fashion.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from themaxmart
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, themaxmart will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. themaxmart will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 60 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

Very happy with the speed of delivery and the products I received. Would definitely buy from again.

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  • Ryan W.

4 out of 5 eggs Great product.

The laptop was shipped in a well padded wrap and box. Made sure it wouldn’t get damaged in travel. The laptop works well no problems. My wife loves it. Looks brand new.

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  • Aamir S.

4 out of 5 eggs Not as described

The item was totally different from decription. i5 instead of i7 and 8gb RAM instead of 16gb. Was too desperate so didn't have time to return it. Not a great experience at all.

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  • Janet G.

4 out of 5 eggs Product was exactly what we needed

The product did not arrive on time however we believe it was due to the overwhelmed USPS because of COVID-19.

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  • Phillip P.

4 out of 5 eggs Lenovo Think Pad

Good price, well packaged, works great !!!

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  • Michelle T.

4 out of 5 eggs

It took a long time to find the items I was looking for on your website and then they were shipped separately which was confusing and it was hard to check on their progress and locate the tracking numbers

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  • Chris M.

4 out of 5 eggs Seller sent wrong laptop

I would not recommend buying from TheMaxMart unless you want to gamble on whether or not you will receive what you ordered. I purchased a black/silver laptop but was sent rose gold/white. I wanted to return for a replacement but was issued a refund with no explanation instead. I assume they were just hoping I didn't notice or did not care enough to say anything about the wrong item.

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  • Christopher D.

4 out of 5 eggs Good

I'm happy with the product. It arrived when they said it would and in excellent refurbished condition. Thanks!

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  • Daniel F.

4 out of 5 eggs Perfect

This item came in on time and works perfectly. Would recommend to my friends.

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  • Janith H.

4 out of 5 eggs

Excellent service; item arrived in two days and in excellent condition! Very pleased.

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Seller Profile: themaxmart