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Seller Profile: Tom & Jerry

Tom & Jerry

Our Mission is to offer the highest quality consumer goods, at competitive prices, and deliver our customers comprehensive assurances and full support via email, phone or chat.

We are providing OEM parts to our customers from authorized vendors. We always welcome to do business with everyone, from an individual to major companies. Whoever you are, you are guaranteed our top of the line service, quick handling times for your order and expedited shipping if you choose so. You will get the right part at an excellent price along with nearly 30 Days warranty on your order.

We are in in business to serve you and strive to serve our valued customers first, everything we do is designed to save you time, hassle, and of course money. We make sure to conduct our business with the top level of professionalism, honesty, and integrity. Our goal is to take care of our customers before anything else. We've dedicated ourselves to making sure that everyone enjoys shopping with Tom&Jerry. We take great pride in working passionately to exceed your expectations each and every time you shop with us.

Feel free to contact us for any details and our team will get back to you within 24 hours.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Tom & Jerry Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Tom & Jerry
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Tom & Jerry
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Tom & Jerry will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Tom & Jerry.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Tom & Jerry will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 134 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Seller took too long to tell me item was out of stock

It took the seller over a week to tell me that the item was out of stock, which really delayed me getting my GPU. Thankfully the refund was done in a timely manner. I definitely won't ever be purchasing from this seller any more.

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  • Michael M.

4 out of 5 eggs Trustworthy, honest seller

I made a mistake and ordered an incompatible GPU. Tom & Jerry helped me out by allowing a cancellation of the order after the part was packaged and the label was printed, and gave a no-questions-asked full refund. Will do business with again when I get my act together and get good advice on GPU compatibility. Highly recommend, honest, quick to respond, very nice people. Thank you!

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  • Anonymous

4 out of 5 eggs Fast shipping, arrived early

Really glad about this purchase. Got here quick.

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  • Anonymous

4 out of 5 eggs Great purchase

Thank you for the fast shipping and bundle. exactly as described. It was an upgrade since my pc cpu had died and needed a replacement. Decided to go with this bundle since it was an special offer. Thank you fantastic work.

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  • Anonymous

4 out of 5 eggs Got a message that they no longer had the item but i still see it listed on their store front

I'm pretty sure they can cancel on their end but it would make their business look bad so they asked me to cancel instead and I am going to but I will not do business with them again. Purchasing used parts always comes with these dangers.

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  • MSI Z390 Plus mobo

4 out of 5 eggs Good!

The motherboard is an OEM board which explains the price. My thought was a low price due to being a used/newish item. The board looked/seems mostly unused but you can tell little effort was used in looking the board over as there was thermal grease on the processor clamp. It almost has all the features of the GAMING plus version of the MSI mobo once the bios was updated to the 2020 version. Finding the drivers/bios/manual(English version) was a bit of a task (only on MSI's AU website) because the provided disc was either blank or unreadable. The disc's label looked like it was printed on by an amateur printer, not mass produced. Most of the documentation was in Japanese, so once again the AU website came in handy. Overall I feel not enough information was provided prior to the purchase and a bit misleading. I doubt I will be making purchases from Tom & Jerry in the future. Update: Tom & Jerry reached out to me and gave me a discount to make me feel more whole. I've upped them from 3 eggs to 4 as they say they will not mislead people in the future. I may do business with them in the future.

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  • Michael J.

4 out of 5 eggs I was apprehensive

I was apprehensive that this would be a burned out GPU but was pleasantly surprised that it arrived in original packaging and nicely cleaned up and worked perfectly straight out of the box. I have now used continuously for just over a week running 24hrs on F@H and no issues.

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  • Arnold G.

4 out of 5 eggs Fast and new.. thanks!

i ordered a little late in friday for saturday and didnt make it .. my fault for ordering at almost 4 pm, but i did get it monday am and was new not refurb. (i had prior week ordered a board and was a no ship no show w amaZong, and got refund so i ordered here) i hope you guys keep chasing each other in toons for a long time.

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  • Neal B.

4 out of 5 eggs Quality product, fast delivery

Surprised a grand son with a gaming computer build. He and I assembled the components in a day. This product installed easily and worked with no problems. By 3 pm he was playing one of his online games. To say he was gob smacked is an understatement!

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  • Dallas F.

4 out of 5 eggs Wrong item. No help.

Horrible. Ordered 3090, received a 2060, warranty wont be honored because its The Wrong Item just disgusted

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Seller Profile: Tom & Jerry