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Seller Profile: tradeCOzone

tradeCOzone

Tradecozone is offering brand Name, high quality and brand new items at very affordable price. We guarantee customer satisfaction and our #1 goal is to provide high class customer services. We always stand behind our products and accept return without any hesitation according published return policy. We invite you visit our store to find products of your need.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

tradeCOzone Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from tradeCOzone
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by tradeCOzone
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, tradeCOzone will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by tradeCOzone.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. tradeCOzone will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 692 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Alex K.

4 out of 5 eggs Wouldn't ship to the correct address

tried ordering a mouse and they shipped it to the wrong address, and then when a return went through tried to buy the mouse again and again they shipped it to a different wrong address. They issued returns both times which is the minimum I'd expect.

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  • Wayne N.

4 out of 5 eggs oops

The item was delivered to the wrong address in another city. Contacted customer support and a replacement was shipped and received within a week.

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  • Tmac

4 out of 5 eggs Item was shipped to the wrong address half way across the state.

I don't know how they messed that up, it was just one mouse. Then I instantly get an automatic refund slip processed from Newegg. Which will take 3-5 business days to get my money back. when all I want is the mouse, not my money back. Now I have to wait for the refund and then re-order. Then wait another week and hope it gets to my address. I will give them one more shot, I get it stuff happens. If it happens again I will re-comment and never order from them again.

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  • Devin D.

4 out of 5 eggs Delivered, despite tracking info saying awaiting package

The tracking for this shipment said it was awaiting package, which a lot of reviewers said they never got their delivery and shipment was in that same status, but my package was delivered quickly. I was worried for a day or two though.

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  • Anonymous

4 out of 5 eggs

Good Service. I am satisfied.

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  • Anonymous

4 out of 5 eggs Like clockwork...

Item showed up promptly, well packaged and as described.

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  • Jeffrey P.

4 out of 5 eggs Arrived early. Good speakers at good price

These are not high end speakers, but they are good speakers for the price.

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  • Anonymous

4 out of 5 eggs The item was not delivered to my address and then the order could not be fulfilled.

No

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  • Masoud Simani

4 out of 5 eggs The return policy is terrible. They reduce half of amount of the merchandise for return.

Terrible return policy.

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  • Anonymous

4 out of 5 eggs

Wrong size

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Seller Profile: tradeCOzone