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Seller Profile: Tropro

Tropro

TROPRO-US is committed to providing each customer with the best possible customer service.

Support: ng2020@oneplusthreetech.com

Who are we?
We are a couple of friends with a shared passion for performance. We're in love with technology, jokers, cat owners, and most of all obsessed with a mission. We start small, but we want to go high. H. we want everyone to have a comfortable digital life, with no boundaries between the goals you pursue and the tools you use.

Warranty conditions
30 day money back guarantee no matter what the reason
If you return your undamaged product within 30 days of the date of purchase, no matter why, you will receive a full refund.
Conditional lifetime guarantee for quality related problems.
We believe in the quality of our products, but we value the experience that our customers have.
If one of the products you have purchased from us does not work as promised, please send us an email directly via Amazon. We take care of all quality-related questions with a REPLACEMENT OR FULL REFUND.

Free customer support
If you are not sure how to use your product correctly? Contact our friendly customer service team for good support.

Warranty exclusions and restrictions
Although we value customer satisfaction, the following cases are not covered by our warranty:
1. Products purchased from unauthorized resellers
2. Purchases without a valid proof of purchase
3. Defects or damage caused by improper use, abuse, excessive heat, liquids or other external influences
4. Lost or stolen products
5. Products that have been refunded

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Tropro Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Tropro
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Tropro
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Tropro will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Tropro.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Tropro will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Tropro does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Tropro will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 811 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Unprofessional!

The product was defective and when I contacted the seller they basically beat around the bush and appeared to be dragging me along in order to get past the return deadline. When I said I just want a refund or else ill get it through Newegg they stopped communicating with me. BEWARE of seller!

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  • Anonymous

4 out of 5 eggs sent me a camera that works but flashes white light when recording on every application

dont buy from this seller. they sell bad products for way too much money

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  • Anonymous

4 out of 5 eggs Shipping service UPS /MAIL is terrible. Item sat in Medford Post Office for days before it was delivered. I made another purchase recently and the same thing happened. I don't know who is at fault

newegg is fine, but shipping is really bad!!!!!!!!!!!!!!!

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  • Curtis E.

4 out of 5 eggs Excellent

The seller went above and beyond to make sure everything was great. Exceptional customer service.

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  • Brandon Caesar

4 out of 5 eggs

Everything was good.

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  • Craig T.

4 out of 5 eggs Good prices and fast shipping

Fast shipping and great products for great prices. Would recommend this seller for sure!

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  • Charles O.

4 out of 5 eggs Went the extra mile

Ordered a Pico 4 headset which needed to come to the US from overseas as (at least as of the time of review) it was not launched for the Americas). The whole process was seamless, no delays, and to my pleasant surprise the seller also included in the box an adapter plug to allow for plugging in the European plug into a US outlet. I'm sure it wasn't very expensive to include, but for the seller to have taken the initiative to include it for a US buyer was really nice.

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  • Aliza M.

4 out of 5 eggs Great seller!

I would recommend Tropro as a seller. Very quick delivery and my order was exactly as advertised.

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  • Anonymous

4 out of 5 eggs Reliable and Dependable

The camera was just as it was described. There were no problems with shipping or packaging. It was received on time and as expected.

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  • DJ

4 out of 5 eggs Packaged well, all intact.

Recommend

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Seller Profile: Tropro