Home > 

Seller Profile: UltimoValue Business

Return Policy

Standard Return Policy

• Return for refund within: 30 days
• Return for replacement within: 60 days
• Restocking Fee: 15.00%

RMA Policy

Product returns are subject to the return policy set forth below.
Returns for Refunds: All product returns for refunds require an authorization from UltimoValue Business. Please contact Customer Service to obtain a return authorization. Returns are allowed within 30 days of the delivery date. UltimoValue Business will provide pre-paid return shipping labels for defective products and will apply full refund on the purchase price once the product is received at our location. Shipping and handling costs for returns on non-defective items are not refundable. Return shipping for non-defective items is client responsibility.
If a return request is made for any other reason within 30 days of the original date of purchase, (i.e., buyer's remorse, no longer needed/wanted, accidental orders, etc.), then the customer is responsible for the return shipping fees to send the item back to us, and a restock fee is deducted from the refund total. The restock fee is calculated from the initial shipping and handling fee cost, to ship the item to the address on file for the order.
Returns for Replacements: Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for defective product returns after 30 days from the delivery date have passed. Replacements will be for the exact same item during its warranty period. Product substitutions are not allowed. Return shipping for replacements are client responsibility. UltimoValue Business will bear the costs of replacement item shipment.
All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please follow the directions provided with the RMA to prevent delays in processing your return.
UltimoValue Business is not liable for returned packages that are lost in transit. We strongly recommended that you use a shipping service with a tracking number and obtain insurance when shipping back your merchandise.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Home > 

Seller Profile: UltimoValue Business