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Seller Profile: VirVentures

VirVentures

We are an e-commerce website that provides all kind of online shopping needs of our customers. The products we deal in the range from games to automotive, electronics to books, fashion clothing to baby toys and much more. In other words, we cater to all your needs.

We have millions of registered users using our services, and our aim is to become one of the leading e-commerce organization in the market. VirVentures.com provides one of the cheapest and affordable deals on online shopping of electronics, books, music, automotive, health and care products and games among others. Our organization goal is to make our customers shopping experience quick, easy and most importantly affordable one.

We also provide services of the online digital music store, which allows customers to buy their choice of music amongst our selection of around 150 music categories. You can select from our large pool of collections your choice of music as we have them all. We specialize in best buy electronics online category providing the best quality and branded products, which makes it a best ever deal.

Our Promise to Customers:

We at VirVentures, believe in providing best and nationally recognized branded products in all categories to our customers. We deal in brand new products only. Therefore we contend to acquire the best technology products at the cheapest possible prices from all our sources.

If you have any questions or queries please free feel to reach us at +1 832-365-4567.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from VirVentures
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, VirVentures will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. VirVentures will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 479 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Matthew K.

4 out of 5 eggs Horrible Customer Service Bad Business!!!!!! Avoid them at all cost

I placed an order, for some reason on new egg my shipping address did not update to match the billing address. I caught the mistake and cancelled the order and SENT them a message. They ignored the message, and still generated a shipping number. I called them, and the item is still at their facility to be picked up. They told me "because the shipping label was generated they could not cancel the order" and that I would have to contact the carrier to refuse delivery to get a refund. THE ITEM IS STILL AT THEIR FACILITY AND HASN'T BEEN RETRIEVED BY THE CARRIER. I then asked to speak to a supervisor, and was told that they don't do that, they they could arrange for a call back in a few hours (thus allowing the carrier to pick up the item). I order a ton of stuff online, and hands down this was the worst customer experience I've had to deal with in 15 years.

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  • Willie S.

4 out of 5 eggs 1000 watt SFXL

Good price and fast delivery great seller.

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  • ALLEN S.

4 out of 5 eggs Works as described

Works with Win10 which is the main reason I purchased it.

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  • Anonymous

4 out of 5 eggs Great sound machine

Cordless is great for small trips

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  • Anonymous

4 out of 5 eggs Happy Ending

The item was shipped by mistake to an address in New York (?). I live in Indiana. I alerted Newegg to the problem. I asked for a replacement shipment. It was delivered a week later. It looks good and works very well. They made a mistake, but recovered very well.

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  • simon dadush

4 out of 5 eggs Rookie

Ordered the bike. Bike said delivered according to tracking. Contacted someone that it never came. She said would you like a refund or another one sent. I said Id like another one sent. We agreed to that and if it turned up to my address I would contact her. It never showed up and I received a refund. Theyd fine but thats not what was discussed.

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  • Joshua Sindel

4 out of 5 eggs Unreliable Seller

Bought a dewar for holding liquid nitrogen and thought I was getting a good deal. When it arrived, it looked unusually filthy inside and was not well constructed. I never attempted to use it, because the cap was not properly sealed to the body and I didn't want to go through the expense and trouble of trying to epoxy it back together (would have required a specialized compound). I returned the item, but have not been offered my $ for shipping back in spite of receiving a nonfunctional item. DO NOT TRUST!!!!!

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  • Anonymous

4 out of 5 eggs Just what I needed

I wanted a cheaper auto-chicken coop door. This is simple to setup, simple electronic setup. one button click to set the time, open, and close times. One button to connect to remote control. One button to test the motor (on/off). The negatives to this. batteries are not included in the remote controls, and are uncommon enough to need to order online (27A, 12V small battery). If power goes out, the time is reset to 8:00 am. The open close times stay the same. Overall, very happy with it.

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  • Jordan Overshiner

4 out of 5 eggs Fast

Great quality PC. Runs amazing compared to my old laptop. Shipping was faster than what I'm used too for living out in the country so that was awesome! The tower case had a couple scuffs but only cosmetic.

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  • Robert Wood

4 out of 5 eggs

Excellent pricing structure. Had some concerns at first if product was going to do the job. But, after all, the unit was very small and compact and only required a longer charge time. The old charger weighed a ton and this unit is about 3 lbs. Old unit charged overnight and this one took 2 overnight charges. For that price and service I can Liv with that. 😊

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Seller Profile: VirVentures