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Seller Profile: VIVO

VIVO

VIVO is a United States corporation located in central Illinois. VIVO manufactures and distributes a diverse selection of products to niche product markets. We collaborate with factories around the world to design and build high quality products at prices you deserve.
VIVO is a leading supplier of monitor mounts, monitor stands, tv carts, projector screens and much more. Whether it is building a business, a hobby, or a home, we want to make it easy.
Customer satisfaction is top priority at VIVO, our Customer Support Team responds to each email received, typically the same day!

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

VIVO Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from VIVO
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by VIVO
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, VIVO will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by VIVO.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. VIVO will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 1971 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

The mount is economical and easy to install. The only issue was that the screws that I needed did not have the correct threads to fit my Samsung TV. Correct diameter but the thread pitch was wrong.

VIVO Response:

Thank you for your feedback! Please feel free to reach out to our Customer Support at help@vivo-us.com as we often have the compatible screws needed for all TV's.

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  • Scott Belanger

4 out of 5 eggs High Quality for a Low Price

Ordered a 31.5 curved computer monitor to use in conjunction with my work laptop in my work from home office and an armature for the laptop and monitor to attach to my desk. Was quite pleased when it all arrived a week earlier than predicted at the time of my order. Very pleased for sure.

VIVO Response:

Thank you for the feedback about this stand! We are glad you like it!

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  • Howard P.

4 out of 5 eggs Good price

Well built steel, easy to put together and works very good.

VIVO Response:

Thank you for your feedback! We are happy you like it!

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  • Carole O.

4 out of 5 eggs Great

So happy it works great

VIVO Response:

Thank you for the feedback! We are happy you like it!

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  • Patrick S.

4 out of 5 eggs Tri-Monitor stand

- Great price for a great tri monitor set up - 3 monitors all three 27inch monitors, fit well, no issues with installation - comes with tools to set up. extra hardware as well.

VIVO Response:

Thank you for your review and feedback!

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  • K.R.

4 out of 5 eggs First arm minotor stand

Browsed around a few monitor arm reviews on youtube and the Vivo arm monitor was cheap and was good for what I need it for. Its nothing spectacular but it does what I need it to do without any issues. Most of the issues I've had with it are user errors so I think i'd reccomend it.

VIVO Response:

Thank you for your feedback on our STAND-V100B! We are glad to hear it is serving its purpose. We have a wide array of monitor stands should you need anything else. Please do not hesitate to reach out to us here in Newegg messaging or directly at help@vivo-us.com.

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  • Anonymous

4 out of 5 eggs Received Damaged. Returned

Received a damaged item and had to return

VIVO Response:

We are very sorry about the damaged item! Our Customer Support is reaching out to you to offer any assistance you may need. You may also contact them directly at help@vivo-us.com or through the customer messaging portal.

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  • Keith P.

4 out of 5 eggs So good you'd think it was Newegg direct.

We needed a basic dual monitor stand for one of our coworkers, so of course we look to Newegg. With her particular requests, the Vivo freestanding desk stand fit the bill perfectly. Almost as good as dealing with Newegg direct, we had tracking information fairly quickly, and an estimated arrival date that was within our acceptable window. To their credit, the Vivo stand arrived two days BEFORE their estimate (so the shipping elves must have been having a few good days). Anyway, we were so happy, I'll be ordering a similar stand for my personal use. In short, I wouldn't hesitate using Vivo.

VIVO Response:

Thank you for your detailed review! We appreciate your business and we're glad you like our product! We look forward to serving you again!

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  • Derek F.

4 out of 5 eggs GREAT experience!

FAST shipping! product 100%!

VIVO Response:

Thank you for the 5 egg review! We appreciate your business!

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  • Rexer

4 out of 5 eggs Pretty nicely constructed

It didn't have a lot of flexiablity to tilt, raise and turn the monitor so I bought a VIVO 'versa' display stand. Curve back didn't fit this vesa bracket well. I needed longer spacers and screws so got a few left over spacers from a Sony TV being installed in the next room. Made a perfect fit. I can rotate it left to right, tilt up and bring it down to adjust height, tilt the screen, Now all the mechanics are fine.

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Seller Profile: VIVO