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Seller Profile: Walts TV

Walts TV

Walts TV has been committed to exceptional service since 1957, now celebrating 60 years! Every one of those years we have endeavored to improve on our already-great foundation. Our only measure for success is your satisfaction. A business like ours doesn't thrive for decades by conducting business as usual. We work hard, because we know that our customers expect only the best.

From sales to service, audio to video, installations to warranties, Walts truly "does it all." Make us your one stop shopping destination and you'll never need another electronics store again!

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All Returns Require Prior Authorization
Please email customerservice@walts.com for a Return Authorization Number. Any item returned without authorization will be refused.

Return of New Items
Walts allows you to return any new, factory-sealed and unopened merchandise within 30 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Shipping charges cannot be refunded. If the item was shipped for free then the actual shipping cost incurred by Walts for shipment to and from customer will be deducted from refund amount.

Return Shipping Costs
You are responsible for shipping any return product to our warehouse. In the case that you exchange a defective product for a new product, Walts will provide and pay for the outbound shipping for replacement merchandise. Returned merchandise must arrive no later than 30 days after we provide you with a Return Authorization Number.

Processing Time
Returns meeting the conditions outlined above will be processed within 5 business days following receipt. Processing may be slightly extended during peak business periods.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 208 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Michael M.

4 out of 5 eggs

Reviewed on Nov 22, 2022

2nd time I have ordered from Walts. Zero problems and fast delivery.

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  • JLB

4 out of 5 eggs TV returned

Reviewed on Nov 08, 2022

I returned the TV and the process to get refunded was quick and accurate. I'll look at Walt's TV again for my next purchase!

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  • Anonymous

4 out of 5 eggs Great products as described. Highly recommended.

Reviewed on Oct 21, 2022

Fast shipping. Well package.

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  • christopher s.

4 out of 5 eggs Do not purchase from Walt's as long as they use Ceva Logistics

Reviewed on Oct 18, 2022

My package has been sitting in Ceva Logistics Minneapolis warehouse for 6 days now, it is literally impossible to get a hold of anyone to schedule my delivery. The tracking number I received doesn't work. Seriously if you want a TV buy from someone else.

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  • Anonymous

4 out of 5 eggs Bad Store

Reviewed on Jul 22, 2022

Bought a TV on sale from here. They updated the status to shipped the next day. It stayed at shipped for 2 weeks with no new tracking info. So finally I had to contact customer service. They told me my order was canceled. No reason given. Then they said my options were to re order the TV, but the TV wasn't on sale anymore. So they wanted more money. Still waiting on a refund. Don't buy from this seller.

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  • Anonymous

4 out of 5 eggs Very Happy

Reviewed on Apr 07, 2022

Awesome, just what I needed and ordered. Arrived in perfect condition, will order again when I need another. thanks

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  • Steven S.

4 out of 5 eggs Love Klipsch Brand

Reviewed on Dec 11, 2021

Have always supported the brand going on 10 years now use all Klipsch speakers for my home I figured how could I go wrong with ear buds and as always they delivered again on there reputation as promised get them you cant go wrong

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  • anthony g.

4 out of 5 eggs Quick delivery

Reviewed on Nov 30, 2021

Box and contents came in perfect condition

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  • Anonymous

4 out of 5 eggs Great customer service

Reviewed on Nov 16, 2021

When I first received the item 2 days ahead of schedule, super excited and started the installation process right away. 2 hours later after the sound bar was fully installed started malfunctioning with a burn smell. I knew then I was in for a long day. I contact Walts TV (Seller) explaining the issue. Their prompt respond made things easy to deal with. I return the defective item and 7 days later I received a new one. Thank you Walts TV for the help on getting the RMA done quickly and for making me happy with the fast respond. Will buy from you guys again. Thank you!

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  • Anonymous

4 out of 5 eggs Quicker delivery than expected

Reviewed on Oct 27, 2021

Delivery was said to take about 5 days, but they got to me in just shy of 3 days. Only complaint is the monitor had minor bleeding at the top left and bottom left

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Seller Profile: Walts TV