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Seller Profile: Walts TV

Walts TV

Walts TV has been committed to exceptional service since 1957, now celebrating 60 years! Every one of those years we have endeavored to improve on our already-great foundation. Our only measure for success is your satisfaction. A business like ours doesn't thrive for decades by conducting business as usual. We work hard, because we know that our customers expect only the best.

From sales to service, audio to video, installations to warranties, Walts truly "does it all." Make us your one stop shopping destination and you'll never need another electronics store again!

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Walts TV Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Walts TV
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Walts TV
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Walts TV will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Walts TV.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Walts TV will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 227 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs I like em!

As described, quickly delivered, packaged well. Thank you

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  • Russell M.

4 out of 5 eggs Great seller

Shipped the tv safely double boxed and extremely fast...bought on a thursday, shipped the next day(friday) and received the next day(saturday).

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  • Ray L.

4 out of 5 eggs Great TB

I would recommend Newegg and Walt's TVs to anyone. This is my third TV bought this way. Great customer service, good delivery, and very nice TVs for great prices.

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  • Anonymous

4 out of 5 eggs

bad prodecy right out ofthe box

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  • James J.

4 out of 5 eggs Delivery Issues

Other than having the freight company disregard their "delivery" window, Walts was good to work with

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  • Jon P

4 out of 5 eggs

I never received an order so fast. It was supposed to arrive on Wednesday and it arrived Sunday 3 days early. They are a stellar company.

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  • Anonymous

4 out of 5 eggs Fast and effective solution for audio

Very responsive and good customer service! A+

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  • Anonymous

4 out of 5 eggs Great support.

Item was damaged during shipping and their customer service was in constant communication to facilitate a return. Great service.

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  • Anonymous

4 out of 5 eggs Lay the specs out better.

Definitely not 4k. Still aight tv thx

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  • Ray L.

4 out of 5 eggs Good vendor

The TV was on time, intact, and they followed up with a sound issue and offered resolution options. I'd buy from them again.

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Seller Profile: Walts TV