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Seller Profile: XMPC-ELECTRONISC

XMPC-ELECTRONISC

The company was created in July 2017.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

XMPC-ELECTRONISC Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from XMPC-ELECTRONISC
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by XMPC-ELECTRONISC
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, XMPC-ELECTRONISC will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by XMPC-ELECTRONISC.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. XMPC-ELECTRONISC will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 83 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs The laptop was fine but for a while I though the laptop was lost nothing was updating and it was delayed for over week.

I never got much feed back on shipping it took over three weeks and it didn't update very much.

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  • Chris H.

4 out of 5 eggs Very pleased

Everything worked out of the box. Great experience

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  • Anonymous

4 out of 5 eggs Item was not as listed but support resolved it

The laptop was listed as having Windows 11 Pro installed but came with Ubuntu Linux instead. I ended up manually installing Windows 11 Pro but then also needed a Windows 11 Pro product key. I reached out to the seller and asked them for a key, which they provided.

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  • Anonymous

4 out of 5 eggs Great Price and pretty fast delivery!

I would highly recommend newegg, I received fast and I literally could not beat the price. Even the big box store said there was nothing they had that was competitive in price or product specifications.

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  • Anonymous

4 out of 5 eggs Excellent Experience!

I was suggested Newegg by a friend of mine who is waaay more computer savvy than I am. I was ready to just Prime one before he suggested newegg. I got a much much better deal; price, speed and storage. Plus, very satisfied that my new laptop came in a very quickly in a discrete box, not marked up with advertising - so no one knew what I had! Would recommend to anyone wanting or needing to upgrade!

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  • Anonymous

4 out of 5 eggs Fast and responsive seller!

XM-Electronics was quick to reply to me when the laptop I bought from them had issues. Ultimately, I had to return it and get another model, and they were fantastic throughout the whole process. I was promptly given my refund, and they sent my new laptop immediately. I would highly recommend them!

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  • Anonymous

4 out of 5 eggs Laptop sent with wrong specs

Purchased laptop with 2tb ssd. Laptop received with 1tb ssd. Contacted seller and got no response.

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  • Anonymous

4 out of 5 eggs

I recieved the wrong computer and communication was delayed in getting back to me I finally got the right computer but it does not have the advertised windows system so I have to message them again.

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  • Meagan A.

4 out of 5 eggs

Computer came very quickly and was exactly as described, no problems. 100% satisfied.

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  • Jean E.

4 out of 5 eggs recommend this seller

Delivery was quick, packaging was secure and product is wonderful!

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Seller Profile: XMPC-ELECTRONISC