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Seller Profile: XMPC-ELECTRONISC

XMPC-ELECTRONISC

The company was created in July 2017.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 12.00%

RMA Policy

You have 30 days after purchase to exchange or return, unless noted in our exceptions. You can return items for free by mail. we will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement. (The customer needs to return all original items, if not, we will charge restock fee 10%-15%)

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 52 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Responsive, but a little late.

Item was late, but only by a day. Very responsive customer service

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  • Larry W.

4 out of 5 eggs disorganized

I ordered three laptops on Nov 28, a tracking number was created on Nov 30 - 2 days! They were shipped on Dev 5 - 5 more days The package I received contained only TWO laptops. Contacted seller who apologized and sent out the third laptop the next day. Problems of this nature are absurd but I don't know how to refuse to do business with a Newegg seller so will be more reluctant to use Newegg in future.

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  • Richard C.

4 out of 5 eggs Very good.

My first time for the company. It worked out very well. RC

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  • Anonymous

4 out of 5 eggs Good experience!

Everything went well! Shipping was fast! Good experience!

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  • Anonymous

4 out of 5 eggs Terrible

it came with NO instructions. I cannot even figure out how to turn it on!!!!!!!!!!!!!!

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  • Michael G.

4 out of 5 eggs delivered on time and what I ordered

wonderful seller. contacted about shipping concern and responded immediately while understanding exactly my concern. Notebook came as described and functions wonderfully. would purchase from and recommend this again

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  • Anonymous

4 out of 5 eggs Laptop Purchase

NewEgg has always been very good. Customer Service is always a top consideration even though products come from outside vendors. Shop prices around always.

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  • Anonymous

4 out of 5 eggs Exterior is cheap plastic

I purchased Lenovo again because the first one has been so wonderful. This one is nothing but a cheap piece of plastic with supposedly the brain inside. Not sure yet because its Windows 11 and I used to 10. In the future I will go to the store so I can touch the device....very disappointed with the cheap plastic housing

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  • Anonymous

4 out of 5 eggs Good buying experience

Computer was shipped and arrived within one week of ordering Advertised as coming with windows 11 but came with windows 10. Not too big of a deal other than not as advertised. Free upgrade will happen in the future from Microsoft.

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  • Anonymous

4 out of 5 eggs Laptop was ok....

On the description it said windows 10 pro. With upgradeable windows 11. We needed windows 10 and only windows 10 but the laptop came with windows 11. You need to change the item description to make sure it matches with the product that you are shipping out.

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Seller Profile: XMPC-ELECTRONISC