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Seller Profile: Yescom

Yescom

Thank you for your interest in YescomUSA.
We are dedicated to bringing an endless variety of products to our customers and allowing our customers to determine the price. Our company was founded in 2002 and is one of the fastest growing Internet retailers-thanks to you, our customers. For over 10 years of selling online, our team has consistently strived to improve our customer service and our commitment to quality. And the biggest compliments we have are the hundreds of thousands of repeat customers over the years.
We do everything we can to ship your orders out as soon as possible. Your satisfaction is our priority! Orders are shipped out on the same business day, assuming your orders have been completed and paid by 12:00pm PST/2:00pm CST/3:00pm EST. You will be notified by email with tracking number once your item shipped.
We warehouse and ship all of our products. None of our products is drop shipped.

Email Customer Support:
newegg@yescomusa.com
9:00am-2:00am PST Sunday-Friday
All emails will be responded to within 12 hours

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Yescom Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Yescom
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Yescom
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Yescom will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Yescom.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Yescom will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 641 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Natasha

4 out of 5 eggs Terrible. Avoid. Deceptive

Seller advertised an incorrect item in their listing. After purchasing the item the seller then changed the image of what the product was and even after this, changed the prodcut image again for a third time for an entirey different item yet again. None of them which were originally advertised. I reached out to the seller initially and they would not respond from which I had to request neweggs customer service to step in before the seller finally contacted me. This seller is very deceiving. I was then informed that I should return the item in original packaging. I did not order this item as this is not what they advertised nor did I open the box after noticing they kept changing the listing to other items. I paid money to print out a return label and gas money to commute to a drop off location so this whole experience cost ME money. It has been 5 days since I asked when I will receive my refund from this nightmare and have still not received a response from the seller.

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  • Anonymous

4 out of 5 eggs Light stays on all the time

So easy to Install. However, I don't know how to turn the light off and leave the fan on.

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  • Anonymous

4 out of 5 eggs Never recieved the Helmet

Not only never got this Helmet or any helmet, never got a reply after contacting them the very day they said it was delivered, I would still like the helmet please. This is why i buy one at a time instead of two. I do need a second one if you can manage to get the first one here.

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  • Daniel K.

4 out of 5 eggs Seller

Seller did what was expected.

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  • Marydnia U.

4 out of 5 eggs Christmas Gift

Couldnt find it anywhere and I found it here. My mom loves it, specially because it took her back to memories.

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  • Billy H.

4 out of 5 eggs DOA upon arrival

returned item never powered on no hassle return

Yescom Response:

If you receive the item with any problems, please feel free to contact us. We will provide you with satisfactory solutions. We have a strong customer service team to support any of your after sales inquiries. We provide different contact chanels, such as email, livechat, phone call. Our business hours are 8am to 5pm, Monday to Friday. We suggest that you go to your order detail page and message us there so we can respond as soon as possible during the business hours.

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  • PAUL A.

4 out of 5 eggs fast shipping.. responsive for shipping issue

shipping issue was not yescom's issue it was UPS

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  • Sarahann C.

4 out of 5 eggs

Excellent product

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  • Jaclynn P.

4 out of 5 eggs Arrived damaged and obviously used

Inbox, covered in gunk on the plug and cord, and the controller had obviously been installed somewhere already in addition some of the hardware for mounting it to the wall is broken. I contacted the seller immediately and they replied within a couple of days. They asked me more questions which I answered and I have not heard back from them in a week. Unacceptable.

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  • Chiunbkwan C.

4 out of 5 eggs

If it still leak after I add the seal to the cover, I'll return it. It's very good quality, but cover is not seal tight, it has seal, but it does not help.

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Seller Profile: Yescom