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Seller Profile: Yingshan Autos

Yingshan Autos

Heilongjiang Yingshan Electronic Commerce Co., Ltd. is a foreign trade company engaged in cross-border trade. Located in the beautiful ice city of Harbin, Heilongjiang. All warehouses, workshops, and commodity inventories are located in Zhejiang Industrial Park. There is convenient transportation and perfect logistics. It is a powerful factor to help us achieve 24-hour delivery.
Compared with e-commerce companies in the auto parts industry in the same industry, our company has a more comprehensive product category. We are committed to providing many cross-border buyers with more choices, better services and the most convenient logistics.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Yingshan Autos Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Yingshan Autos
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by Yingshan Autos
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, Yingshan Autos will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Yingshan Autos.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Yingshan Autos will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. Yingshan Autos does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by Yingshan Autos will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 11 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Chris W.

4 out of 5 eggs Sturdy, Strong, Works as expected.

Pros: Strong L shaped Design that will support most chunky cards. Has corrected the card sag I currently have on a smaller card. Cons: only a con If you like the fancy RGB flashy visuals, this obviously has none. it's just an L shaped metal bracket. But, for 11 bucks it dose the job well. Overall Review: I got this as a pre-cursor to upgrading my Video card from a short 2 Fan card to a longer 3 fan card. Having card sag currently, I wanted to make sure that I had something to save the next card. This corrected my current car sag issue and should suffice to keep the next card from sagging all together.

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  • Lane S.

4 out of 5 eggs Delivery time

The item that I purchased was in local warehouse or otherwise available for delivery DAYS before it was delivered. Why? I have no idea because they would have had my next order if they had delivered faster than they did. You cannot tell me, and make me believe it, that it took 8-9 days to drive the truck from califormia to Dallas, Texas. Bad delivery plan as I see it. But I am only THE CUSTOMER.

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  • Chandra S.

4 out of 5 eggs Fast service

The seller was able to mail the product very quickly and it was well packaged. It was a pleasant transaction overall.

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  • Anonymous

4 out of 5 eggs 2 weeks late

I bought this item to use on a trip but I didnt receive it in time so I didnt get to use it on the trip and havent honestly used it yet. It arrived two weeks late.

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  • Anonymous

4 out of 5 eggs Prompt Customer Service!

Great seller! The item was not delivered due to carrier issues, however the seller was prompt and gracious in refunding my money. I would definitely use this seller again!

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Seller Profile: Yingshan Autos