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Seller Profile: youer_supermarket

youer_supermarket

Heilongjiang Youer E-commerce Co.ltd was founded in 2021 as a company focus on Computer Accessories and Electronice.
With the first class experimental equipment, analytical instruments and highly qualified technical personnel,
which are capable to conduct a comprehensive checking for all the specification and strictly control each procedure to ensure the reliability and stability of our product.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from youer_supermarket
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, youer_supermarket will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. youer_supermarket will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 72 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs false advertising

do not buy from this seller scam

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  • James A.

4 out of 5 eggs very pleased

The item was supposed to take at least a week to 10 days and it made it in about three or four and that included a weekend. The print head seems to be working fine.

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  • Anonymous

4 out of 5 eggs

works as described

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  • Roger L. Boyell

4 out of 5 eggs One Item Still Missing

I ordered a computer combination with MS software. The computer came, but the software did not. Customer Service has not replied to my complaint. That will be the last of my Newegg orders.

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  • Anonymous

4 out of 5 eggs Non working used item not new

Printer head was used not new and will wont print anything just few dots much worst then my old one. I tried to clean head at lead 10 times still same totally junk

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  • Anonymous

4 out of 5 eggs Delivery not on time

Product was shipped like 30 minutes away from me 6 days then someone how shipped back to across the country to LA on the 14th...? Seller doesn't respond also. Still don't have item.

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  • Anonymous

4 out of 5 eggs Bad

Don't buy different from the pictures also comes with a tiny cowboy hat instead of a big top hat.

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  • Anonymous

4 out of 5 eggs FANTASTIC PRODUCT AND SELLER

The product saved me this summer from all the blood sucking pest. I wished I had this last summer to save me from all the bugs.

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  • Anonymous

4 out of 5 eggs

The item seemed to be used as the screws had corrosion and unfortunately once the printer head was installed, my printer was still not printing at 100%.

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  • Anonymous

4 out of 5 eggs exactly as described

Item arrived as described, USPS didn't update as needed but all was well.

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Seller Profile: youer_supermarket