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Seller Profile: Z-EDGE Official Store

Z-EDGE Official Store

Zero Edge Technology, LLC is an American company that designs, develops and sells automotive and home consumer electronics products for everyday use. We are committed to serving our customers with the latest technology and innovation, striving to match exceptional product quality with best in class customer service. It is our top priority to make every customer experience both satisfying and enjoyable.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Z-EDGE Official Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Z-EDGE Official Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Z-EDGE Official Store will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 33 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Excellent Buy

Great Price. Awesome Monitor. Beautiful display. Fast delivery. Easy setup. Would definitely recommend!

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  • macleanb

4 out of 5 eggs Received late and there was no power chord

I did not mind that shipping was rather slow, I do have an issue with receiving an item with no power chord.

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  • Anonymous

4 out of 5 eggs Unfortunate

Bought for my son on his birthday. We hooked it up to the new PC we received a few days ahead. Unfortunately the monitor died the same day. The power pack light would not stay brightly lit as green while trying to troubleshoot. I packed it back up immediately and requested the RMA. RMA process was very smooth. Specifications and price point were awesome and we would have been happy if it held up. Took a chance on a brand I never heard of before. Opted for an MSI monitor with gsync to replace for about $60 more.

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  • Anonymous

4 out of 5 eggs

As advertised! And satisfied with the delivery time! Will go with your company again!

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  • Anonymous

4 out of 5 eggs Garbage

Pixels blew out of nowhere I regret buying this garbage

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  • John I.

4 out of 5 eggs Feature Rich-But!

For the price it has all the bells and Wessels except one, speakers that really work. even jacked up all the way and windows control up full it's hard to hear. So have a descent pair of head phones ready. If you don't like to use head phones, well enough said. I'm using HDMI1 through an MSI GeForce RTX 2070S which is Steller and has no problems at all. So hence the 4 of 5 stars.

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  • Anonymous

4 out of 5 eggs Great 4k Monitor

The monitor is fantastic. I absolutely love it. The tracking information told me it was going to arrive on a Friday, but then it ended up arriving on Monday. So it gave me some false hope to receive it before the weekend, but it's not worth taking an egg away. It's a great product and ultimately I was in no rush to receive it. Overall, would recommend!

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  • Anonymous

4 out of 5 eggs

Order never arrived, customer service cannot tell me anything and is blaming FedEx.

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  • Miguel Torres

4 out of 5 eggs I have the monitor, but 2 weeks after, no CPU

The computer never arrived. Im still waiting for it. I have written various emails and they all say they will look into it. It plains sucks. I recently file a complaint through paypal.

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  • Anonymous

4 out of 5 eggs unsure

My monitor arrived with dead pixels in the center. I am opting for a replacement. if it isn't corrected on the second go I will be refunding it and going somewhere else. It should be a given that monitors be tested before shipping.

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Seller Profile: Z-EDGE Official Store