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Seller Profile: Z-EDGE Official Store

Z-EDGE Official Store

Zero Edge Technology, LLC is an American company that designs, develops and sells automotive and home consumer electronics products for everyday use. We are committed to serving our customers with the latest technology and innovation, striving to match exceptional product quality with best in class customer service. It is our top priority to make every customer experience both satisfying and enjoyable.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Z-EDGE Official Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Z-EDGE Official Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Z-EDGE Official Store will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 14 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Matt D.

4 out of 5 eggs Great monitor, crazy good for the price

Extremely happy, first jump into ultra wide monitors and so far I am very pleased. It took some custom tweaks to the brightness/color settings to get it to my preference but so glad I got this! Also the built in LED's are pretty slick too. Nice touch!

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  • Christopher C.

4 out of 5 eggs

Package was damaged monitor was damaged had ink spraying over the screen right side and task bar could not see customer service was extremely and is still extremely slow to go through this and send out a new one and let me know if they need this one back

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  • Blaine C.

4 out of 5 eggs Poorly packaged.

Box was not even taped on the bottom and was missing several parts. Got an email that they would send the parts but have not seen them yet. So COULD change if they send them all.

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  • Steve F.

4 out of 5 eggs Z-EDGE UG34 34" 21:9 Ultra Wide Screen Gaming Monitor

Great price and the monitor works great for my remote work from home need.

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  • Anonymous

4 out of 5 eggs Great monitor

Great portable monitor for a great price. I recommend it

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  • Sheldon S.

4 out of 5 eggs

Great product love the monitor would recommend to anyone that is planning on buying a good moniter.

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  • daoquan z.

4 out of 5 eggs Great monitor matching the price.

Brilliant and accurate looking colors. Razor sharp resolution with no visible pixels or blurred fonts. Scale up or down at full resolution to make fonts larger or smaller. I really liked the first one of these I purchased for my Mac Pro (2013). Great detail, picture very sharp, and of course, 4K UDS monitor. I am using a HDMI cable with the Mac Pro. I then decided to upgrade my windows 10 PC. will try to Purchas the same monitor after I obtained a video board capable of 4K. The screens look just as good as on the Mac Pro. This monitor I have connected with a Display Port cable. BTW you get one HDMI cable and one Display Port cable with this set. I am impressed.

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Seller Profile: Z-EDGE Official Store