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Seller Profile: Z-EDGE Official Store

Z-EDGE Official Store

Zero Edge Technology, LLC is an American company that designs, develops and sells automotive and home consumer electronics products for everyday use. We are committed to serving our customers with the latest technology and innovation, striving to match exceptional product quality with best in class customer service. It is our top priority to make every customer experience both satisfying and enjoyable.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Z-EDGE Official Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Z-EDGE Official Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Z-EDGE Official Store will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 170 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • CamSoupman

4 out of 5 eggs Great color

One tip is set it up with lights on because I did it in the dark and the start up screen is ultra bright white. I turned down the brightness by 10-15% ( or clicks) and it doesnt strain my eyes in a dark room at night.

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  • Malchambar

4 out of 5 eggs Hit or Miss, Deceptive Reseller

I definitely wouldn't recommend the reseller Z-Edge Official Store I bought one of these monitors a year ago and it works great without issue. I purchased a second one a month and a half ago and it had a backlight issue on the left side. I notified Newegg that it was defective and they sent me a label and I returned it. Before I packed it up I took a picture of the serial number. Today I received the replacement, and it was the same exact monitor in a different box, the serial number matched up. This is a deceptive practice, refurb is supposed to mean it's tested, but this one had the issue out of the box even before it was connected to a computer, they never tested it. Newegg made it right, but I definitely wouldn't recommend Z-Edge Official Store, if you do and you return something make sure you record the Serial before returning it.

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  • Fred S.

4 out of 5 eggs No worries!

Great monitors, good shipping, no issues as of yet.

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  • Anonymous

4 out of 5 eggs Cabling

I had an issue with the cabling. I contacted the company and they emailed asking for clarification. I responded and have received radio silence. Very unprofessional IMO. I have written to customer service twice with no response. When I was in business we looked at a customer with an issue as an opportunity, here it just seems like an opportunity to blow me off. I will be unsubscribing from your sale list and will never do business with you again. I am a small customer and this probably won't effect your bottom line much. I am returning the monitor . I gave a one because I couldn't figure out how to give a zero review.

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  • Burberlord

4 out of 5 eggs

There is only the occasional issue where when moving the mouse across the screen it will show up red slightly

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  • Anonymous

4 out of 5 eggs Great service and communication

Items were great and work awesome, months after the fact. Was missing one of the power adapters and immediately reported to the seller and a replacement was sent out the next day and received a few days afterwards.

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  • Richard A.

4 out of 5 eggs Good value

The description says reconditioned but the item appeared new; manufacturers box, accessories, and all documentation. The picture quality is great and as there is almost no bezel it is small for a 24". Just remember that it has only HDMI (cable included) so be sure you have what is needed to connect.

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  • Anonymous

4 out of 5 eggs Looks good

Looks good, gonna have to adjust from a 55 inch to this one, but.... looks good so far

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  • Anonymous

4 out of 5 eggs Good Screen

Very good monitor has my setup looking very nice

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  • Anonymous

4 out of 5 eggs The product looked great felt high quality but sadly it came damaged

Im still waiting for my replacement. But the product looked high quality, looking forward for the replacement.

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Seller Profile: Z-EDGE Official Store