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Seller Profile: Zoro

Zoro

Zoro.com is your destination for millions of unique items from thousands of trusted brands, all at your fingertips 24/7. Whether you're running a business or working out of your garage, our industry-leading supply chain and partnerships allow us to bring you everyday low prices- even when our competitors are raising theirs. Dealing with delays? At Zoro, 2 million items ship in 1 day, and orders over $50 ship free when you sign up for an account. Plus, get peace of mind with every order when you shop at Zoro. For more than 10 years, Zoro has offered customer service when you need it from real people who are ready to help, quick shipping on millions of items, online returns, and so much more.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Zoro Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Zoro
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Zoro
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Zoro will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Zoro.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Zoro will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 2779 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Received wrong item and now the correct one is out of stock!

We did not receive (3) large Arsenal 5008 Black turnout gear bags but instead received (3) orange clamshell bags. We need the others ASAP and they're now of course showing as out of stock! Please help!

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  • Anonymous

4 out of 5 eggs It's been over 10 days, still awaiting approved RA return shipping label!!

I am still waiting for a return shipping label so I can get a refund. 3 response emails state they will send. But yet nothing!

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  • Anthony F.

4 out of 5 eggs I wish all of my orders arrived in this condition.

Sent me what I ordered, and it arrived faster than expected. No damage, and it worked flawlessly. I would do business with this seller again. I would recommend this seller to anyone.

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  • CJ

4 out of 5 eggs Didn't get what I ordered; returned it; no answer from supplier

I returned the product because it was what I ordered. The process for the return label, etc. was easy to follow. I sent the box to the supplier. About 2 weeks later, the box (as I sent it) was returned to me by UPS. There was a sticker on the box (i believe placed by UPS) that delivery was attempted to the address on the return label, but the recipient had moved so they returned to me. My next step is to call the phone number that was on the return label provided by Zoro; however, I'm not very hopeful that I will be able to resolve the problem.

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  • Kevin

4 out of 5 eggs This company is crooked!!!!

I bought coolant from this company and I returned it and after a couple of months trying to get my refund from them I was finally told that because the package weighed more than 50 pounds I was not entitled to a refund due to restocking fees. So I am not only out of product but I am also out my money. So, they get to keep my money and their product. If I would have known this ahead of time I would have never returned the coolant. This is the most crooked thing that I have ever heard of. I would not only never buy from them again but I also have to question Newegg's competence in having this company as a seller. If I could give them a rating of zero I would.

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  • Henry Gurr

4 out of 5 eggs Good Seller: Tool sent was high quality, and perfect for our Mac Pro repair job.

Definitely would recommend this seller.

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  • Anonymous

4 out of 5 eggs Perfect

Was not properly packed, it was on the bottom of the box, and all the packing placed on top. It came with a crack which I glued.

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  • James T.

4 out of 5 eggs Thieves

WHERE IS MY REFUND FOR THIS RETURN??????????????????????????????????????????????????????????

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  • Sam Shehu

4 out of 5 eggs Speedy delivery

Speedy delivery. As described. (sam shehu)

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  • Anonymous

4 out of 5 eggs Price was good

The price was good, even with shipment charge was still lower than the market price.

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Seller Profile: Zoro